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 FAQ'S 

  • What is commercial cleaning, and do I need it?
    Commercial cleaning refers to a person or company that carries out professional cleaning services for an organisation. By hiring a professional cleaning company, you can save both time and money, two precious resources that can be allocated elsewhere to the running of your business. It also demonstrates to both your staff and customers that you take hygiene standards seriously and are invested in maintaining a professional and responsible reputation.
  • How long does an initial consultation last?
    We will arrange a suitable time to visit your premises, where our initial visit should last no longer than an hour. We’ll assess the area(s) to be covered thoroughly and talk through your exact requirements so we can then create an accurate quote and cleaning specification.
  • Do you provide your own equipment and products as part of the contract?
    Yes, Cotswold Gleam Team provide all the cleaning products & equipment required to clean your premises, along with all the relevant health and safety documents. This means you don’t have to worry about investing in your own, although we are happy to use your own products & equipment if you prefer.
  • What days and hours can I have my workplace cleaned?
    For daily/bi-daily cleaning we can arrange to clean your premises any time of day, including out-of-hours, such as evenings and weekends. Or for weekly/bi-weekly cleaning we can arrange to clean your premises between the hours of 8am-5pm.
  • How do I pay for your cleaning services?
    Cotswold Gleam Team will take payment monthly via Direct Debit.
  • Do you carry insurance?
    Yes you can be provided with a copy of our company insurance upon request. All our cleaners at Cotswold Gleam Team are fully trained, vetted and insured to clean your premises.
  • How do I arrange changes, cancellations, special requests, or holiday postponements?
    While we understand that situations can change at the last minute, we ask for a minimum of 48 hours’ notice for cancellations, postponements, and rearrangements.
  • Do you offer medical standard cleaning for surgeries and medical practices?
    Yes. Cotswold Gleam Team offers CQC compliant medical sector cleaning for GP surgeries, dental practices, chiropodists and beauty clinics. Our cleaners will ensure your healthcare setting complies with CQC's monitoring system, through a thorough and proper daily cleaning routine that maintains strict hygiene standards and avoids cross-contamination. We understand that medical practises not only need to look clean and tidy, especially for small business, but they also need to be disinfected. This is why we follow a strict checklist that is easy for our cleaners to reference while maintaining excellent standards and health and safety procedures. Since we know that all health care premises are different, we offer a free, no obligation visit to discuss your cleaning requirements.
  • Are you members of any professional cleaning or trade bodies?
    Yes, we are a corporate member of The British Institute of Cleaning Science (BICs).
  • What are your current commercial cleaning rates?
    There are no fixed hourly rates for our commercial cleaning services – each quote we provide is tailored to your exact needs, so your total cost each month will depend on your requirements.
  • How do you train your staff?
    All our staff are highly trained, using a combination of BICs training, regular monitoring, and the use of online checklists(we can share these with you!). This way, we ensure your premises will be cleaned to the highest standard possible every time.
  • How can I improve cleanliness in my commercial workplace?
    If you’re looking to improve standards of hygiene in your offices or workplace, there are a few simple tips we’d recommend following: ● Keep items on desks and tables to a minimum ● Empty bins daily ● Encourage employee hygiene with tissues, wipes and sanitiser ● Keep your bathroom and kitchen clean ● Remove hazardous objects such as cables and wires.
  • How can I leave feedback?
    At Cotswold Gleam Team, we always welcome feedback from our customers so we can continue to improve our customer experience. To leave your thoughts, please email us at info@cotswoldgleamteam.co.uk or write a review over at our Facebook page, or at Trustpilot.

Contact us today for your cleaning quote...

Highly Trained

All our cleaners undertake accredited training through The British Institute of Cleaning Science. We use best practice in the industry to ensure our cleaning services are of the highest standards. 

Trusted

Rest assured, you are in safe hands. All our cleaners are DBS checked, vetted and eligible to work in the UK. We hold a comprehensive insurance for your piece of mind.

Quality Assured

All our customers are assigned a point of contact who will carry out regular site visits and contract reviews to ensure we are fulfilling your cleaning needs.

Value

We provide a full cleaning service to include cleaners, cleaning products and equipment with no hidden costs at a competitive rate. 

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